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Banking Team Leader

2 weeks ago

Thāne, Maharashtra, India beBeeTeamlead Full time ₹ 8,00,000 - ₹ 12,50,000

Job Summary

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  • A Team Lead is required to manage a team of Virtual Relationship Managers (VRM) responsible for service sales and profitability from assigned portfolios.">
  • The successful candidate will collaborate with fulfillment teams to ensure best-in-class conversion ratios, ensure the availability of trained manpower to maintain production at 100 capacity, meet cost-to-income ratios as determined by scorecards, adhere to standards of performance, and meet customer satisfaction indices measured through NPS surveys.">
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Key Responsibilities:

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  2. To lead a team of VRMs in achieving service sales and profitability targets from assigned portfolios.">
  3. To collaborate with fulfillment teams to ensure optimal conversion ratios.">
  4. To ensure the availability of trained manpower to maintain production at 100 capacity.">
  5. To meet cost-to-income ratios as determined by scorecards.">
  6. To adhere to standards of performance and customer satisfaction indices measured through NPS surveys.">
  7. To identify and implement process improvements to enhance productivity and efficiency.">
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Requirements:

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  • Bachelor's degree or equivalent experience.">
  • A minimum of 7 years of experience in managing teams, preferably in tele-sales or relationship management in BFSI.">
  • Excellent communication, interpersonal, and leadership skills.">
  • Ability to work in a fast-paced environment and meet deadlines.">
  • Good analytical and problem-solving skills.">
  • Knowledge of quality processes and adherence to regulatory requirements.">
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Benefits:

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  • Opportunity to work with a dynamic team.">
  • Chance to develop leadership skills and contribute to business growth.">
  • Competitive compensation package.">
  • Opportunities for career advancement.">
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Keyword: TeamLead