Customer Support Specialist

2 weeks ago

Pune, Maharashtra, India beBeeSupport Full time US$ 70,000 - US$ 1,12,000

Customer Support Position Overview

We seek an experienced professional to fill a key role in our Customer Care Team.

Key Responsibilities:

  • Provide expert technical assistance and support to customers
  • Analyze customer issues, create tickets, and document resolutions
  • Engage with customers to resolve problems efficiently
  • Gather customer feedback and insights
  • Manage customer expectations and difficult situations effectively

Required Skills and Qualifications:

  • Minimum 3 years of experience in Video Conferencing or Unified Communications products
  • Technical expertise in cloud-based deployments and on-premise solutions
  • Able to work in fast-paced environments with strong multitasking skills
  • Bachelor of Science in Computer Science, Computer Engineering, or related field preferred

Benefits and Opportunities:

  • Opportunity to work with cutting-edge technology
  • Chance to develop problem-solving and critical thinking skills
  • Collaborative and dynamic work environment

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