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Service Delivery Governance Expert

1 week ago

Bengaluru, Karnataka, India NTT America Solutions, Inc. Full time
Job Description: As a Principal Service Delivery Governance Specialist at NTT DATA, you will lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. This role involves coaching and mentoring less experienced team members to enhance their skills and knowledge. You will work closely with business development teams to support the design and implementation of service delivery strategies for new client engagements. Additionally, you will be responsible for monitoring the budget vs spend of platform cost, understanding GDC/COE Business Continuity Policies and Framework, and driving governance of committed vs delivered automation.