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Service Delivery Expert

2 weeks ago

Bengaluru, Karnataka, India Bhanzu Full time
About Us
Bhanzu aims to revolutionize the way we approach math education. We believe that every student deserves access to quality educational resources, regardless of their background or location. Our team is passionate about creating a supportive community that empowers students to reach their full potential.

Job Overview
As a Service Delivery Expert, you will play a crucial role in delivering exceptional customer experiences. You will act as a single point of contact for our customers, responding to their queries in a timely and accurate manner. You will also proactively engage with customers to build rapport and identify their needs and requirements. By working closely with cross-functional teams, you will propose suitable solutions quickly and efficiently. Your primary goal will be to ensure customer satisfaction, building long-lasting relationships with existing customers and resolving their issues promptly.

Responsibilities
Your key responsibilities will include:
  • Responding to customer queries via phone, email, or chat
  • Proactively engaging with customers to build rapport and identify their needs and requirements
  • Proposing suitable solutions quickly and efficiently by coordinating with cross-functional teams
  • FOLLOWING UP WITH CUSTOMERS TO ENSURE THEIR ISSUES ARE RESOLVED
  • Building long-lasting relationships with existing customers
  • Maintaining a deep knowledge of company products and services

Requirements
We are looking for an individual with a degree in management, marketing, communication, or a similar field. Experience as a relationship manager, customer service representative, or in a similar role is highly desirable. You should possess proficiency in Microsoft Office, CRM software, and ticketing systems. Excellent written, verbal skills, and interpersonal skills are essential. Good conflict resolution and problem-solving skills are also required. The ability to multitask and display patience when handling tough cases is a must.