IT Service Delivery Expert

3 days ago


Bengaluru, Karnataka, India 3M Technology Center of Excellence (TCOE) Full time

In this role as a Senior Analyst - IT Service Delivery, you will be responsible for analyzing data and creating reports for Service Management KPIs and performance metrics. You will also identify process gaps and implement mitigation strategies to improve IT service delivery.

About the Team

The team in India will enable 3M Company to further expand internal capabilities in Digital Infrastructure, Applications, Data, Analytics, and IT Operational Excellence. The 3M Technology Center of Excellence will enable 3M to advance innovation at a faster pace, drive our digital transformation, and help define what's next for our new products, solutions, and ideas.

Your Key Responsibilities:

  • Analyze data and create reports for Service Management KPIs and performance metrics.
  • Identify process gaps and implement mitigation strategies to improve IT service delivery.
  • Support IT Service Reviews and Continuous Improvement activities.


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