Director, Delivery Governance
2 weeks ago
Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce is seeking an experienced and highly motivated senior leader (Director) in the Professional Services Global Delivery Center, with a focus on executive technical delivery governance ensuring adherence to established governance frameworks, quality standards. In addition, the individual will lead a highly performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.
The ideal candidate should have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have Salesforce project implementation experience with different engagement models, and expertise in building strong competency with large teams.
You should have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You should have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams.
Responsibilities:
- Foster a culture of accountability, collaboration & transparent communication around delivery quality.
- Define and implement a comprehensive delivery governance strategy aligned with business objectives.
- Define and implement simplified & predictive governance processes for each role and practice, covering the entire project lifecycle.
- Establish clear performance metrics and KPIs to track delivery success.
- Regularly review project performance against key metrics, adherence to checklists and standards, and provide detailed reports to senior management.
- Do detailed audits as necessary, identify and review mitigation plans for potential risks and issues proactively.
- Analyze delivery data to identify trends and areas for improvement.
- Establish risk review communication channels between internal GDC as well as regional stakeholders
- Develop and implement training programs to enhance delivery quality capabilities.
- Regularly review and update delivery governance framework based on industry trends and organizational needs.
- Manage and grow an industry focused professional services team with the top talent and organization structure
- Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
- Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
- Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
- Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
- Embody Salesforce values and provide exemplary leadership
Experience/Skills Required:
- 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
- Strong Salesforce experience in Sales, Services and/or Industry clouds
- Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
- Track record of at least 5 successful Salesforce cloud project implementations.
- Experience of one or more large scale transformation projects successfully completed
- Proven track record in project delivery management across diverse projects and teams
- Expertise in project governance frameworks, methodologies (Agile, Waterfall, etc.)
- Strong leadership and communication skills to effectively manage stakeholders at all levels
- Excellent analytical and problem-solving abilities to identify and address delivery challenges
- Deep understanding of industry best practices and regulatory compliance requirements
- Passion for technology and innovation, and a proven forward thinker
- Ability to quickly grasp and distinctly explain technology and business concepts
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
- Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.
Salesforce welcomes all.
-
Director Delivery
3 weeks ago
Bengaluru, Karnataka, India Antal International Full timeJob Description Role- Director Delivery Location- Bengaluru Industry- Fintech Np - Immediate to 30 days Exp - 15+ Years Budget- 45 to 55 LPA Job Summary: The Director of Product Delivery will oversee the end-to-end delivery of our products to customers, ensuring high-quality execution, customer satisfaction, and effective...
-
Director - Data Governance
3 weeks ago
Bengaluru, Karnataka, India Firstsource Solutions Full timeData Governance - DirectorAbout Data AI Office Are you ready to pioneer our data-driven future Come be a part of 0 to 1 Data and AI transformation that will enable data driven decisions with actionable intelligence for business leaders to achieve their business outcomes An amazing opportunity to setup define and implement from the ground up a robust...
-
Service Delivery Governance Expert
1 week ago
Bengaluru, Karnataka, India NTT America Solutions, Inc. Full timeJob Description: As a Principal Service Delivery Governance Specialist at NTT DATA, you will lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. This role involves coaching and mentoring less experienced...
-
Project Governance and Delivery Lead
1 week ago
Bengaluru, Karnataka, India NTT America Solutions, Inc. Full timeWe are seeking a Project Governance and Delivery Lead to join our team in NTT America Solutions, Inc.The ideal candidate will have a seasoned understanding of project governance and delivery, with experience in managing stakeholder relationships and ensuring successful transitions into multi-tier delivery organizations.You will be responsible for leading...
-
Bengaluru, Karnataka, India Lytx, Inc. Full timeWe are looking for a highly experienced Director to establish and lead our Project Management Office (PMO) in India. This role will drive enterprise-wide project governance, Agile transformation, and portfolio management, ensuring strategic alignment and successful execution of key initiatives.Key ResponsibilitiesPMO Strategy & Governance: Define and...
-
Talent Delivery Director
2 weeks ago
Bengaluru, Karnataka, India Randstad Sourceright Full timetalent delivery directorabout randstad enterpriseAs the leading global talent solutions provider Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations Part of Randstad N V we combine unmatched talent data and market insights with smart technologies and deep people...
-
Service Delivery Director
7 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeCompany OverviewReSource Pro is a leading provider of US Insurance - Property and Casualty - Commercial lines of Business solutions.We are seeking an experienced professional to join our team as a Service Delivery Director.
-
Service Delivery Director
7 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Service Delivery Director
2 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Service Delivery Director
6 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Service Delivery Director
3 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Service Delivery Director
3 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Delivery Director
2 weeks ago
Bengaluru, Karnataka, India BCE Global Tech Full timeAt BCE Global Tech, we're not just about technology; we're about human connections. We value and strive to foster a culture built on respect, excellence, fairness, and integrity. These values are at the core of everything we do.We're on a mission to shape the future of telecommunications. From crafting innovative mobile apps that enhance user experiences to...
-
Bengaluru, Karnataka, India NTT America Solutions, Inc. Full time**Make an impact with NTT DATA**Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.**Your day at NTT DATA**The...
-
Principal Service Delivery Governance Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...
-
Service Delivery Director
7 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations.The company supports a wide range of business processes with a focus on activities requiring deep domain expertise. We provide services to our clients through a large and growing base of more than 7,200 employees based in the US, China, and...
-
Delivery Director
2 weeks ago
Bengaluru, Karnataka, India BCE Global Tech Full timeAt BCE Global Tech, we're not just about technology; we're about human connections. We value and strive to foster a culture built on respect, excellence, fairness, and integrity. These values are at the core of everything we do.We're on a mission to shape the future of telecommunications. From crafting innovative mobile apps that enhance user experiences to...
-
Delivery Director
1 week ago
Bengaluru, Karnataka, India BCE Global Tech Full timeAt BCE Global Tech, we're not just about technology; we're about human connections. We value and strive to foster a culture built on respect, excellence, fairness, and integrity. These values are at the core of everything we do.We're on a mission to shape the future of telecommunications. From crafting innovative mobile apps that enhance user experiences to...
-
Service Delivery Director
3 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...
-
Senior Director, Global Data Governance
1 week ago
Bengaluru, Karnataka, India Tableau Full timeWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. We're seeking a Senior Director, Global Data Governance to lead our JAPAC privacy and compliance efforts.In this role, you'll be responsible for advising on data protection best practices, conducting risk assessments, and developing and implementing policies and...
