Front Office Manager

3 weeks ago


Goa, India The Indian Hotels Company Limited Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Executive to join our team at The Indian Hotels Company Limited.

Key Responsibilities

  • Assist the Duty Manager in administering front office functions and supervising staff on a daily basis.
  • Work with the Duty Manager and associates to carry out procedures ensuring an efficient check in and check out process.
  • Ensure guests and associates satisfaction and maximizes the financial performance of the department.
  • Co-ordinate with other departments to provide highest quality of service to guests.

Requirements

  • Works on assigned goals and prioritizes, organizes, and accomplishes tasks with the team.
  • Assists the Front Office Manager/Duty Manager in co-ordinating with various other departments for personalized, prompt and flawless service to all guests.
  • Ensures daily performance and manages revenue through revenue and yield management techniques.
  • Focuses on generating incremental revenue through Early Check-in and Late Check-outs.
  • Encourages the team to cross sell other hotel services.
  • Monitors the business of competition hotels.
  • Actively seeks information to understand and address guests' needs.
  • Prepares reports of guest feedback and ensures appropriate corrective action is taken.
  • Facilitates the development of creative solutions to overcome obstacles.
  • Reviews arrival list every day and ensures guest preferences are communicated and delivered by the concerned departments.
  • Maintains regular contacts with corporate and individual guests and builds strong relationships.
  • Makes oneself available in the lobby during busy operational hours and interacts with guests to solicit feedback.
  • Responds to and handles guest problems and complaints.
  • Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager.
  • Assists in the learning and development of the team.
  • Establishes and maintains open and collaborative relationships with associates.
  • Ensures regular on-going communication is taking place with associates to create awareness of business objectives.
  • Communicates expectations, recognizes performance, and produces desired results with associates.
  • Assists the Front Office Manager in creating a culture of recognition.

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