Front Office Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Office Executive to join our team at The Indian Hotels Company Limited.
Key Responsibilities
- Assist the Duty Manager in administering front office functions and supervising staff on a daily basis.
- Work with the Duty Manager and associates to carry out procedures ensuring an efficient check in and check out process.
- Ensure guests and associates satisfaction and maximizes the financial performance of the department.
- Co-ordinate with other departments to provide highest quality of service to guests.
Requirements
- Works on assigned goals and prioritizes, organizes, and accomplishes tasks with the team.
- Assists the Front Office Manager/Duty Manager in co-ordinating with various other departments for personalized, prompt and flawless service to all guests.
- Ensures daily performance and manages revenue through revenue and yield management techniques.
- Focuses on generating incremental revenue through Early Check-in and Late Check-outs.
- Encourages the team to cross sell other hotel services.
- Monitors the business of competition hotels.
- Actively seeks information to understand and address guests' needs.
- Prepares reports of guest feedback and ensures appropriate corrective action is taken.
- Facilitates the development of creative solutions to overcome obstacles.
- Reviews arrival list every day and ensures guest preferences are communicated and delivered by the concerned departments.
- Maintains regular contacts with corporate and individual guests and builds strong relationships.
- Makes oneself available in the lobby during busy operational hours and interacts with guests to solicit feedback.
- Responds to and handles guest problems and complaints.
- Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager.
- Assists in the learning and development of the team.
- Establishes and maintains open and collaborative relationships with associates.
- Ensures regular on-going communication is taking place with associates to create awareness of business objectives.
- Communicates expectations, recognizes performance, and produces desired results with associates.
- Assists the Front Office Manager in creating a culture of recognition.
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