
Process Excellence Manager
2 days ago
Ensure a seamless transition of processes, services, or functions from the current state to a desired future state by planning, managing, and executing transitions during shared services setup, outsourcing, offshoring, process improvement, or system implementations.
Key Responsibilities- Strategic Planning: Define and execute transition strategy aligned with organizational objectives.
- Knowledge Transfer: Coordinate with functions to document SOPs and ensure successful knowledge transfer.
- Risk Management: Identify transition risks, dependencies, and mitigation plans proactively.
- Transition Planning: Create and manage detailed transition plans (including KT, cutover, ramp-down).
- Monitoring and Control: Monitor transition KPIs, SLAs, and knowledge metrics during and post-transition.
- Infrastructure Readiness: Collaborate with enabling functions (IT, HR, Admin) to ensure infrastructure readiness.
- Audit Support: Supporting Head Shared Services/Finance Leads to Ensure timely completion of internal and statutory audits.
- Governance Reporting: Facilitate knowledge audits and governance reporting for transition lifecycle.
- Education: M. Com/MBA.
- Experience: Overall 8-12 years, with 6-8 years in transition/project management roles.
- Skills: Stakeholder Management, Strategic Thinking, Execution Excellence, Strong communication & change leadership skills.
This is a challenging role that requires strong strategic thinking, execution excellence, and stakeholder management skills. The ideal candidate will have experience in transition/project management and excellent communication skills.
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