Global Customer Support Associate

1 day ago

Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

Job Description:

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We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional service to our customers via phone, email, and other communication channels.

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Key Responsibilities:

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  • Answer and manage high-volume customer calls in a timely and professional manner.\
  • Resolve customer complaints and issues through effective problem-solving and conflict resolution skills.\
  • Provide accurate and detailed information about our services and products.\
  • Maintain accurate records and documentation of customer interactions.\
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.\
  • Stay up-to-date with company policies, procedures, and product knowledge.\
  • Adhere to all quality and service standards.\
  • Take initiative to improve processes and suggest new ideas for continuous improvement.\\/ul>\

Requirements:

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  • High school diploma or equivalent required; degree preferred.\
  • Minimum 2 years of experience in customer-facing roles.\
  • Excellent communication, interpersonal, and problem-solving skills.\
  • Ability to work in a fast-paced environment and adapt to changing priorities.\
  • Knowledge of CRM software and Microsoft Office suite.\
  • Fluency in English (both written and spoken).\
  • Able to work flexible hours, including evenings and weekends.\\/ul>\

Benefits:

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  • Competitive salary.\
  • Opportunities for career growth and advancement.\
  • Comprehensive training program.\
  • Health insurance and other benefits.\\/ul>\

Why Join Us?

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We offer a dynamic and supportive work environment that encourages teamwork, innovation, and growth. Our team is dedicated to delivering exceptional customer service and driving business success. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply

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