
Customer Support Specialist
4 weeks ago
Mode of work: Work From Office (Vadodara, Gujarat)
Rotational Shift
Max pay - 32K in hand
What We Offer:
• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Adherence Bonus
• Health Insurance
• Tui>on Reimbursement
• Incentive components campaign wise
• Work Life Balance
• Rewards & Recognition
• Internal movement through IJP
What You Will Be Doing:
What You Will Be Doing:
• As a Client Support Associate, you will need to be a great listener as you work to
troubleshoot and understand issues. You will work to resolve issues upon initial
contact (i.e., "first call resolution"), and prevent future issues whenever possible by
educating our Clients and reviewing their accounts. You will oversee all problems to
resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to
Consumer Clients, Sales, and other internal team members. You will be the point of
contact for the Consumer and/or Sales team member as you keep them informed of
the status of open issues while actively working to troubleshoot and resolve them.
You will play a role in retention as you communicate collaboratively with Sales to
address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and
services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand
the organization (departments, personnel, and their responsibilities). Develop or
improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to
changing du>es and responsibilities as the department and the company evolve.
Additional projects, assignments or responsibilities may be assigned in order to assist
the department/company meet their objectives and providing the ultimate Service
to our Clients.
What We Expect You To Have:
• High secondary or 10+2 diploma with 3 years' experience in a related field; OR any
stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other
Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multitask, answering numerous chats/calls and navigating smoothly
between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or
email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over
chat, call and email come fast and furious;
• Experience working as part of a collaborative team – we work together to make sure
customers are able to use our products and services without any trouble and
excellent experience is provided during every interaction.
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