OT Service Management Specialist

5 days ago


Solapur, Maharashtra, India beBeeExpert Full time ₹ 16,20,000 - ₹ 20,25,000

IT Service Management

Job Overview

The primary responsibility of this role is to implement and configure the IT service management platform, including the configuration management database (CMDB), IT operations management modules, and the control standard data model (CSDM) framework.

  • Hands-on experience with mid-server configuration, CMDB, discovery, service graph connector (SGC)
  • Good knowledge of networking concepts, DMZ zone, public/private/hybrid cloud environment etc.
  • Understanding of industrial control systems and OT network functions
  • Prior experience with OT visibility and OT asset management & OT service management module in the IT service management platform is a plus
  • Basic understanding of Windows, Linux/UNIX administrations and PowerShell scripting
  • Moderate understanding of database level architecture and SQL queries
  • Ability to script automated processes using business rules, script actions etc.

Key Responsibilities:

Roles and Responsibilities

  1. Develop and implement IT service management configuration, including CMDB data alignment & automated data population, data import etc.
  2. Configure and enhance the IT service management CMDB, IT operations management modular platform
  3. Document development, configuration, and technical details, prepare training material for project stakeholders
  4. Implement the CSDM framework for operational technology and end-to-end data alignment process document including CMDB & CSDM process and procedures
  5. Train necessary stakeholders on the new process and procedures
  6. Work closely with the architect to ensure technically feasible solutions
  7. Represent project stakeholders throughout planning, development, and release processes

Other Requirements

Benefits

• Collaborative team environment

• Opportunities for career growth and professional development

• Competitive salary and benefits package

• Flexible work arrangements



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