IT Service Management Specialist

5 days ago

Solapur, Maharashtra, India beBeeServiceNow Full time ₹ 1,49,99,999 - ₹ 1,99,99,999

About Our ServiceNow ITAM(SAM) Role

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We are seeking a skilled professional to join our team as a ServiceNow ITAM(SAM) Specialist. In this role, you will be responsible for delivering comprehensive ServiceNow solutions tailored to meet specific client requirements and industry best practices.

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Key Responsibilities:

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  • Requirements Gathering: Conduct workshops, interviews, and meetings to understand and document business requirements and functional needs.">
  • Process Design: Define and design ServiceNow solutions, tailoring them to meet specific client requirements and industry best practices.">
  • Gap Analysis: Identify gaps between existing processes and desired future-state processes, recommending solutions and improvements.">
  • Solution Implementation: Collaborate with technical teams to design and implement ServiceNow solutions, ensuring alignment with business needs.">
  • Documentation: Create user stories, process documentation, training materials, and other relevant documentation to support implementations.">
  • Training and Support: Provide post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.">
  • Business Value: Articulate the business value of proposed solutions and demonstrate how ServiceNow can improve business operations.">
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Required Skills and Qualifications:

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  • 12 years of experience in implementing or architecting ServiceNow solutions.">
  • Good understanding of Sales and Order Management process followed in organizations.">
  • Experience in designing, configuring, and customizing ServiceNow SOM module as per Organizations' SOM process.">
  • Extensive experience across the ServiceNow core platform, security, performance, and compliance.">
  • Excellent communication and interpersonal skills.">
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