
Expert Cybersecurity Services Manager
4 days ago
Cybersecurity Service Leader
Manage and supervise a team of IT support specialists. Oversee daily operations, develop strategic plans, and ensure compliance with company policies.
About the Role:
In this position, you will be responsible for managing the day-to-day activities of your team, including monitoring service levels, maintaining documentation, and designing new support initiatives. You will also contribute to strategic technology planning, understand business needs, and educate staff on technology best practices. Additionally, you will provide direction and support to your team members, helping them grow and develop their skills.
Responsibilities:
- Manage and supervise a team of IT support specialists
- Develop and implement strategic plans to improve service levels and efficiency
- Ensure compliance with company policies and procedures
- Contribute to strategic technology planning and direction of projects
- Understand business needs and educate staff on technology best practices
- Provide direction and support to team members, helping them grow and develop their skills
- Select and assign staff based on work quality and ability to meet deadlines
Requirements:
- Bachelor's degree in Information Technology or related field
- Minimum of 7-10 years of hands-on service experience
- CISA certification preferred
- Proven successful execution/completion of technology projects
- Experience with Windows 10 management technologies
- Experience with Microsoft Office 365 technologies
- Experience or understanding of Microsoft Azure and Microsoft Intune
- Proficiency with operating systems, including Windows 10 and MAC operating systems
- Advanced knowledge and understanding of networking and personal computer hardware, including mobile devices and Operating systems
- A+ and/or MOS certification and other industry recognized advanced certifications
- Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep
- Ability to lift 50 lbs
Personal Attributes:
- Excellent interpersonal, written and oral communication skills
- Demonstrated managerial and mentoring abilities
- Naturally self-motivated and detailed oriented
- Resourceful and innovative problem-solving abilities
- Passion for technology services and interest in exploring new methodologies
- Willingness to travel to remote offices and industry events as needed
- Ability to be flexible with work schedule hours to ensure successful completion of projects
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