Expert Application Support Specialist

7 days ago

India beBeeApplication Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

We are seeking a highly skilled Application Support Engineer to ensure the upkeep of high-quality custom web applications on Microsoft technologies. The successful candidate will be responsible for supporting and maintaining applications, ensuring alignment with business needs, compliance with industry best practices, and delivering outstanding application experience.

This role is responsible for collaborating with business stakeholders to validate and understand their requirements. Strong focus on providing excellent customer support and resolving issues in a timely manner is essential.

  • Analyzing complex technical issues and making informed decisions under pressure
  • Contributing to team agile planning activities and backlog prioritization and management
  • Identifying and escalating any application issues or risks to the team and providing suggestions for resolution

The ideal candidate will have a Master/Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of working experience. Proficiency in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions is required.

The team will work in a DevOps methodology, and the Product Owner/Team Lead/Scrum Master will prioritize and coordinate the team's efforts. Strong communication skills for effectively interacting with stakeholders and documenting support processes and solutions are necessary.

We offer a dynamic and international working environment, opportunities for personal growth and development, and a chance to make an impact as part of our global team of Changemakers.

About Us:

We provide essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change.

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