Application Support Specialist

4 weeks ago

India Sharp Brains Full time

MDM

Duration: 3 Months / Remote Job

  • Establishment of a robust Mobile Device Management and MAM system
  • Create a Android Enterprise Account for app store ,managing users
  • Deploy an MDM platform compatible with Android ONLY to facilitate unified management and policy enforcement via Microsoft Intune
  • Develop streamlined device enrolment processes, including bulk and self-service options, ensuring efficient onboarding of corporate mobile devices.
  • Build and implement security policies, covering encryption, password protocols, permitted applications, remote wipe, and secure connectivity to internal resources.
  • Configure integration with internal Entra applications and tools, establishing secure authentication and authorization for mobile users.
  • Provide support and training resources for end users and IT staff, including onboarding assistance, troubleshooting guides, and escalation procedures.
  • Maintain ongoing oversight of the MDM environment, regularly updating policies and monitoring compliance, device health, and security threats.
  • Architect and configure a mobile based Android VPN solution to access applications not accessible via public cloud
  • Provide Tier 2/3 level support for ticket escalated for Mobile Device Management (MDM) enrolment/management/imaging issues escalated from front line IT teams and other internal IT resources for Hypercare period.
  • Support transition of ownership and management of Intune Endpoint platform to new provider, recipient, or staff.

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