Expert Data Support Specialist

4 days ago


India beBeeData Full time ₹ 5,00,000 - ₹ 8,00,000

**Job Title:** Support Analyst - Appian and Database

 

This is a full-time role in Dubai requiring relocation. We seek an expert Support Analyst to ensure the smooth functioning of our enterprise-grade applications, focusing on Appian BPM and database environments.

You will be responsible for supporting the application lifecycle, managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical teams.

Key Responsibilities:

  • Ensure business continuity of Appian applications and related databases (SQL Server).
  • L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage.
  • L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes.
  • L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations.
  • Manage and support application deployments, version upgrades, and infrastructure components.
  • Provide production support, resolve issues, and meet defined SLAs.
  • Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
  • Conduct workflow design and optimization using Appian BPM.
  • Troubleshoot and support templates and integrations.
  • Support integration components using APIGEE and Oracle Integration Cloud (OIC).
  • Analyze data and provide a resolution to business query on data.
  • Work closely with microservices architecture, understand DevOps pipelines.
  • Maintain traceability and transparency through tools such as JIRA.

Required Skills and Qualifications:

  • Appian BPM: Design, development, and support.
  • SQL Server database management and support.
  • Core and Advanced Java.
  • JIRA.
  • Data Analysis.

Soft Skills:

  • Strong problem-solving skills and analytical mindset.
  • Excellent verbal and written communication.


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