IT Support Expert

3 days ago

India beBeeAnalytical Full time ₹ 15,00,000 - ₹ 28,00,000
Technical Support Specialist Role

We are seeking a Technical Support Specialist to join our team. This individual will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction.

The specialist will respond to support requests, diagnose issues, and provide timely and effective solutions. Additionally, they will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance to clients.
  • Respond to support requests and diagnose issues.
  • Document issues and resolutions.
  • Contribute to knowledge bases.
  • Collaborate with other teams to improve product performance.
Qualifications:
  • Technical Support and Troubleshooting skills.
  • Analytical Skills for diagnosing and resolving technical issues.
  • Customer Support and Customer Satisfaction skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and remotely.
  • Bachelor's degree in IT, Computer Science, or related field preferred.
  • Experience with AI and cloud solutions is a plus.

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