Executive - Client Experience - It (5-10 Yrs)

3 days ago

Chandigarh, Chandigarh, India beBeecustomer Full time ₹ 8,00,000 - ₹ 14,00,000
Client Service Manager

We are seeking a seasoned client service manager to join our team.

About the Role:
  • The ideal candidate will have a strong background in customer service with experience in both outbound and inbound calls.
Key Responsibilities:
  • Manage large amounts of incoming and outbound phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits
Requirements:
  • 6 years of experience in US Inbound/Outbound process
  • Proven customer support handling experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt respond to different types of characters

The successful candidate will be proficient in software applications, including CRMs and PBX or IVR calling systems. They should also be familiar with international processes, particularly those of the USA, UK, or Australia. Sales experience would be advantageous as the role may involve upselling or cross-selling products or services.

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