Manager - Client Service - It (5-10 Yrs) Chandigarh (after-sales/customer Service)

3 weeks ago

Chandigarh, Chandigarh, India Biorev Studios Private Limited Full time

- We are looking for motivated and well-spoken experienced candidates for the Client Service Manager role to join our HVAC Customer Service division The primary responsibility of Client Service Manager will be to handle customer service and customer relationship management He should have a background in customer service with experience in both outbound and inbound calls - Additionally he should have proven leadership skills as he will be required to lead a team and conduct training sessions - He should be proficient in software applications including CRMs and PBX or IVR calling systems He should be familiar with international processes particularly those of the USA UK or Australia Sales experience would be advantageous as the role may involve upselling or cross-selling products or services Experienced candidates having expertise in handling US Inbound Outbound Process good in communication and writing skills Candidates handled the US UK Australia Inbound Outbound Process Must Apply Job Type Full TimeExperience 6 years in US Inbound Outbound ProcessShift Graveyard Shift 10 30 PM to 08 30 AM Week Offs 2 days fixed Week Offs during Winter 1 day fixed Week Off during Summer due to high demand As per US Calendar and business requirements Shift Timing US Shift During Winter 8 AM to 5 PM CST 7 30 PM to 4 30 AM IST During Summer 7 AM to 5 PM CST 6 30 PM to 4 30 AM IST As per US Time Zone depending upon business requirements and Daylight Saving Graveyard Shift12 PM to 10 PM CST 10 30 PM to 8 30 AM IST Working Days 5 6 daysLocation Mohali Chandigarh Client Service Manager Responsibilities - Manage large amounts of incoming and outbound Voice Non-Voice phone calls- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate valid and complete information by using the right methods tools- Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution- Keep records of customer interactions process customer accounts and file documents- Follow communication procedures guidelines and policies- Take the extra mile to engage customers- Leading a team and conduct training sessions Requirements - 6 years in US Inbound Outbound Voice Non-Voice process- Willing to work in US Process - Proven customer support handling experience- Strong phone contact handling skills and active listening- Customer orientation and ability to adapt respond to different types of characters- Excellent communication and presentation skills- Ability to multitask prioritize and manage time effectively- Hands on experience on Softwares such as CRMs PBX or IVR Calling System- Excellent communication skills both verbal and written - Good organizational skills and the ability to multitask - Strong listening and customer handling skills ref updazz com

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