Customer Service Expert

7 days ago

Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

As a diligent and meticulous professional in customer service, you will be the primary point of contact for clients.

We are seeking an individual with strong attention to detail and accuracy, excellent organizational and time-management skills, and the ability to work independently and as part of a team.

The ideal candidate will have a Bachelor's degree, 1-2 years of experience working in e-commerce operations, and fluency in written and spoken English.

Key Responsibilities:

Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders.

Order Management: Process and manage customer orders on our website platform, including handling returns, exchanges, and refunds.

Logistics Coordination: Act as the main point of contact for shipping vendors. Work with them to track down and resolve delivery issues efficiently.

Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.

Communication: Maintain clear, concise, and empathetic communication with customers at all times.

Documentation: Accurately document all customer interactions and resolutions.

Qualifications:

Bachelor's Degree

1-2 Years of E-commerce Operations Experience

Fluency in Written and Spoken English

Benefits:

Work independently and as part of a team.

Develop strong organizational and time-management skills.

Maintain clear and concise communication with customers.

Resolve customer issues efficiently.

Enjoy a dynamic and fast-paced work environment.

Work closely with shipping vendors to ensure timely delivery.

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