Beauty and Personal Care Customer Service Representative

24 hours ago


Mount Abu, Rajasthan, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 50,00,000
Job Description

About Pilgrim: A Fast-Growing Beauty & Personal Care Brand in India

We are a rapidly expanding company that aims to deliver exceptional customer experiences through high-quality products and services.

Responsibilities:
  • Customer Support Specialist
    • Provide prompt and accurate responses to customer inquiries via phone, email, live chat, or social media.
    • Offer detailed information about products, policies, and procedures to ensure customer satisfaction.
    • Assist customers in troubleshooting and resolving issues with products or services.
    • Follow up with customers to confirm that their issues have been resolved to their satisfaction.
  • Problem Resolution Expert
    • Identify customer needs and determine the best course of action to resolve issues effectively.
    • Investigate and escalate complex customer issues to internal teams for further assistance.
    • Collaborate with other departments to resolve customer complaints or coordinate special requests.
    • Keep accurate records of customer interactions on the ticketing tool.
  • Customer Satisfaction Advocate
    • Maintain a high level of professionalism, empathy, and patience while interacting with customers.
    • Strive to exceed customer expectations and deliver personalized service to enhance customer loyalty.
    • Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.
    • Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.
  • Communication and Teamwork Professional
    • Collaborate with team members and share knowledge to ensure consistent and accurate customer support.
    • Communicate effectively with other departments to relay customer feedback, trends, and insights.
    • Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
    • Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.
  • Documentation and Reporting Specialist
    • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.


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