NPS Executive

4 weeks ago


Delhi, Delhi, India IDCUBE Full time
About Us

IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India. We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators.

Job Overview

We are seeking a highly motivated NPS Executive to join our team. The successful candidate will be responsible for managing and enhancing our NPS processes. This role requires excellent communication skills, a customer-centric mindset, and previous experience in NPS management.

Key Responsibilities
  • Maintain and regularly update the customer database to ensure accurate information for NPS outreach.
  • Call customers to gather feedback via NPS surveys, ensuring accurate and meaningful data collection.
  • Analyze NPS results and provide insights to drive continuous improvement.
  • C coordinate with internal teams to address customer concerns and improve the overall customer experience.
Requirements and Qualifications
  • Bachelor's degree in business, marketing, communications, or a related field.
  • Minimum of 2 years of experience in NPS management or a related role.
  • Strong written and verbal communication skills.
  • Excellent organizational and time-management skills.
Salary and Benefits

The estimated salary for this position is ₹8-10 lakhs per annum, depending on location and experience. In addition to competitive compensation, we offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off.



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