Salesforce System Administrator: Delivering Enhanced Business Solutions

4 days ago


Bengaluru, Karnataka, India Avance Clinical Full time

Job Overview

A challenging opportunity has arisen for a skilled Salesforce System Administrator to join Avance Clinical, a leading Contract Research Organisation.

Estimated Salary: $120,000 - $150,000 per annum

The successful candidate will be responsible for administering roles, licenses, and functions within Avance's business systems, as well as troubleshooting day-to-day issues.

Key Responsibilities:

• Provision user accounts, licenses, roles, and permissions across business systems and monitor usage to ensure license allocations are not exceeded.

• Manage the issue management process for business systems as directed by the Salesforce Platform Lead.

• Own support requests from inception, triage, allocation, and resolution.

• Serve as the primary point of contact and communication for issues escalated both internally and to partners, ensuring end-users are updated regularly.

• Develop and maintain new Lightning components and APEX codes.

• Support Sales teams with Sales Cloud setup and management.

• Ensure data quality within assigned business systems.

• Setup and develop dashboards and reports as required within business systems.

• Identify suitable system enhancements and feed them into the tracking and prioritization process.

• Participate in User Acceptance Testing, executing tests, feeding back results, and advocating the customer experience.

• Develop and maintain documentation on Avance business processes and system architecture.

• Collaborate with cross-functional teams to gather requirements, write user stories, and advocate prioritization.

• Support the Salesforce Platform Lead in training and development of Avance employees.

• May be required to work in the US EDT time zone.

Requirements:

• 5 years' experience working in Certinia and Salesforce.

• Certified Salesforce Administrator, PSA System Administrator (minimum).

• Experience working within and building out an Agile system development framework.

• Prior experience in supporting or leading systems implementations.

• Excellent interpersonal and communication skills.

• Ability to build and maintain positive relationships with management and peers.

• Strong analytical and problem-solving skills.



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