Salesforce System Administrator: Delivering Enhanced Business Solutions
4 days ago
Job Overview
A challenging opportunity has arisen for a skilled Salesforce System Administrator to join Avance Clinical, a leading Contract Research Organisation.
Estimated Salary: $120,000 - $150,000 per annum
The successful candidate will be responsible for administering roles, licenses, and functions within Avance's business systems, as well as troubleshooting day-to-day issues.
Key Responsibilities:
• Provision user accounts, licenses, roles, and permissions across business systems and monitor usage to ensure license allocations are not exceeded.
• Manage the issue management process for business systems as directed by the Salesforce Platform Lead.
• Own support requests from inception, triage, allocation, and resolution.
• Serve as the primary point of contact and communication for issues escalated both internally and to partners, ensuring end-users are updated regularly.
• Develop and maintain new Lightning components and APEX codes.
• Support Sales teams with Sales Cloud setup and management.
• Ensure data quality within assigned business systems.
• Setup and develop dashboards and reports as required within business systems.
• Identify suitable system enhancements and feed them into the tracking and prioritization process.
• Participate in User Acceptance Testing, executing tests, feeding back results, and advocating the customer experience.
• Develop and maintain documentation on Avance business processes and system architecture.
• Collaborate with cross-functional teams to gather requirements, write user stories, and advocate prioritization.
• Support the Salesforce Platform Lead in training and development of Avance employees.
• May be required to work in the US EDT time zone.
Requirements:
• 5 years' experience working in Certinia and Salesforce.
• Certified Salesforce Administrator, PSA System Administrator (minimum).
• Experience working within and building out an Agile system development framework.
• Prior experience in supporting or leading systems implementations.
• Excellent interpersonal and communication skills.
• Ability to build and maintain positive relationships with management and peers.
• Strong analytical and problem-solving skills.
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