
IT Systems Support Professional
2 weeks ago
IT Support Role
We are seeking a skilled professional to provide comprehensive IT support across systems, networks, servers, and cloud platforms.
Key Responsibilities:
- System & User Support
- Provide end-to-end support for desktops, laptops, printers, and mobile devices.
- Manage user onboarding, offboarding, and access controls.
- Troubleshoot hardware, OS, and application issues.
- Networking & Infrastructure
- Configure, manage, and troubleshoot firewalls, routers, and switches.
- Maintain and monitor network security and connectivity.
- Support VPN, Wi-Fi, and remote access solutions.
- Server & Application Support
- Manage and maintain Windows Servers, Exchange, and SharePoint environments.
- Perform backup and recovery operations using Veeam.
- Support SQL Server databases.
- Cloud & Security
- Administer Microsoft 365 services.
- Manage Azure services including Intune, Azure AD, Defender, and Azure DevOps.
- Build and maintain CI/CD pipelines in Azure DevOps.
- Monitor and enhance security posture to comply with standards.
- Compliance & Documentation
- Maintain IT documentation and asset registers.
- Ensure compliance with organizational IT security policies.
- Assist with internal and external IT audits.
Required Skills & Qualifications
- Technical Expertise
- Strong knowledge of firewalls, routers, and switches.
- Experience with Windows Server administration and Active Directory.
- Hands-on experience with Microsoft 365 services.
- Experience in backup solutions.
- Familiarity with SQL Server management.
- Proficient in Azure services.
- Networking & Security
- Proficiency in network troubleshooting and monitoring tools.
- Understanding of VPNs, DHCP, DNS, TCP/IP, VLANs.
- Knowledge of security best practices.
- Soft Skills
- Strong problem-solving and analytical skills.
- Ability to prioritize and manage multiple tasks.
- Excellent communication and documentation skills.
Candidates should have a customer-first mindset and proactive approach.
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate
- CompTIA Network+ or Security+
- ITIL Foundation (optional)
- Veeam Certified Engineer (VMCE)
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