
Key Account Manager
4 days ago
Job Overview
As a Key Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients. Your primary responsibility will be to ensure seamless communication and issue resolution, fostering trust and loyalty among our customer base.
Responsibilities
- Develop and execute strategies to manage customer relationships, identifying opportunities for growth and improvement.
- Maintain accurate records of customer interactions and transactions, utilizing data to inform business decisions.
- Analyze customer feedback and suggestions to enhance services, ensuring alignment with organizational objectives.
- Collaborate with cross-functional teams to achieve business goals, promoting a culture of collaboration and open communication.
- Stay abreast of industry trends and best practices in CRM, applying innovative solutions to drive success.
Requirements
- Basic knowledge of computer software and applications, particularly MS Office and Excel.
- Strong written and verbal communication skills in Bengali, Hindi, and English.
- Able to work flexible hours, including evenings and weekends, with availability to work Monday to Sunday, having one day off per week.
- High School pass or graduate preferred, with preference given to those holding relevant certifications or diplomas.
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