ServiceNow Solutions Architect

3 days ago


Bengaluru, Karnataka, India Ubique Systems Full time

We are seeking an experienced ServiceNow Solutions Architect to join our team at Ubique Systems in Bangalore. As a key member of our ServiceNow implementation team, you will be responsible for designing and delivering robust, scalable solutions for ITSM, ITOM, and ITAM modules.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.

Key Responsibilities:

  • Solution Architecture: Design and deliver ServiceNow solutions for ITSM, ITOM, and ITAM modules, ensuring alignment with business objectives and industry best practices.
  • Platform Customization: Develop and customize applications using REST APIs, JavaScript, and Glide API, with expertise in integration technologies (REST, SOAP, MID Server).
  • Stakeholder Collaboration: Collaborate with stakeholders to gather business requirements and translate them into technical solutions, with strong communication and problem-solving abilities.
  • Process Optimization: Implement ITAM lifecycle management and ITSM/ITOM processes following ITIL standards, with expertise in process optimization and change management.
  • Platform Management: Oversee configurations, upgrades, migrations, and third-party integrations (ERP, CRM, etc.), with expertise in platform management and technical leadership.
  • Training & Documentation: Prepare technical documentation and lead training sessions for users and administrators, with expertise in knowledge sharing and technical writing.

Qualifications:

  • Educational Background: Bachelor's degree in IT or a related field, with a focus on software engineering, computer science, or information technology.
  • Certifications: ServiceNow Certified System Administrator (CSA) OR ServiceNow Certified Implementation Specialist (CIS), with expertise in technical certifications and professional development.

Preferred Skills:

  • Familiarity with Agile/Scrum methodologies and tools like JIRA, with expertise in project management and collaboration.
  • Strong expertise in ITSM, ITOM, and ITAM modules, with a focus on service management and technical operations.

At Ubique Systems, we offer a dynamic and challenging work environment that fosters growth, innovation, and teamwork. If you are a motivated and results-driven professional with a passion for ServiceNow and IT service management, we encourage you to apply for this exciting opportunity.



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