Technical Solutions Specialist

1 week ago


Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
Job Description

We are seeking a skilled professional to provide exceptional customer service and technical support.

As a Technical Support Engineer, you will be responsible for analyzing and investigating customers' reported problems and providing turnkey solutions through debugging, packet captures, and traffic flow analysis.

Key Responsibilities
  • Provide technical support to customers via phone, email, or remote desktop.
  • Analyze and troubleshoot complex technical issues.
  • Develop and implement solutions to resolve customer complaints.
  • Collaborate with engineering and development teams to address and resolve product issues.
Requirements
  • Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
  • Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • Working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or any similar language will be an added advantage.
  • Exemplary skills in oral and written communication.
  • 6 + years of experience in the computer networking or security industry.
What We Offer

We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.



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