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Technical Support Specialist

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Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Associate

As an Associate, you will serve as the first point of contact for internal and external users seeking technical assistance via email or forms. Your primary responsibility will be to diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.

  • Perform configuration changes in Odessa to meet user requirements.
  • Escalate complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process.
  • Maintain accurate records of user interactions and technical issues in the ticketing system.

Required Skills:

  • Previous experience in a customer service or technical support role.
  • Knowledge of Odessa and its functionalities.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Experience:

  • A minimum of 6 to 9 years of overall experience.
  • Specific experience managing or working with Odessa or similar platforms.
Why You'll Love Working Here

Our team is passionate about delivering results quickly and effectively by doing things right the first time.

We stay updated with the latest technology trends to innovate and improve our services.

We focus on creating a healthy, inclusive, and competitive work environment.

We connect with talented people and build strong business relationships.

  • Our employee policies and benefits are top of the industry.
  • Enjoy 24/7 mental health support.
  • Our LGBT+ inclusion program is robust.