IT Leadership Role
1 week ago
PhonePe is India's leading digital payments company, boasting 50 crore registered users and 3.7 crore merchants covering over 99% of the postal codes across India.
Building on its leadership in digital payments, PhonePe has expanded into financial services, including insurance, mutual funds, stock broking, and lending, as well as adjacent tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India's first localized App Store.
The PhonePe Group is a portfolio of businesses aligned with its vision to offer every Indian equal opportunities to accelerate their progress by unlocking the flow of money and access to services.
CultureAt PhonePe, we empower people and trust them to do the right thing. Our culture prioritizes ownership, where you're responsible for your work from start to finish, right from day one.
We foster an environment that encourages creativity and enthusiasm for technology. If you enjoy building technology that impacts millions, ideating with top minds, and executing your dreams with purpose and speed, join us.
Responsibilities- Continuously monitor performance graphs, respond to alerts according to the runbook, and resolve issues promptly.
- Evaluate matters with supervisors or relevant teams to ensure timely resolution.
- Prioritize and manage multiple thresholds related to different PODs, adhering to roster schedules.
- Restore failed services quickly and notify the on-call team.
- Prepare weekly and monthly reports on alerts/tickets worked on, calculate SLA, and review performance.
- A minimum of 3 years of total experience.
- Excellent communication skills, enabling precise and professional interaction with the team.
- Hands-on experience with Windows environments.
- Familiarity with basic office tools like MS Word, Excel, PowerPoint, and Jira.
- Knowledge of ticket management and SLA processes.
- Flexibility to adapt to 24/7 shifts.
- Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance.
- Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System.
- Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program.
- Mobility Benefits: Relocation benefits, Transfer Support Policy, Travel Policy.
- Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment.
- Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy.
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