Digital Operations Expert

1 week ago

Bengaluru, Karnataka, India Hudson's Bay Company Full time

Job Overview


Saks Cloud Services is seeking a highly skilled Digital Operations Expert to join its Site Reliability Engineering (SRE) team.


As a Digital Operations Expert, you will be responsible for identifying and analyzing technical problems in systems and applications across all supported divisions.


You will work closely with cross-functional IT teams to troubleshoot and resolve application-related issues.


Key responsibilities include:



  • Implementing new solutions that improve the efficiency and effectiveness of the team and organization
  • Collaborating with Digital Development, and QA teams to ensure that Production environments are deployment-ready by Change Management processes and the Digital release schedules
  • Supporting Development teams in the provision and configuration of lower environments including CICD pipeline support
  • Supporting incident management and problem management efforts with root cause analysis to effectively identify and resolve issues related to platform reliability, stability, and performance through the careful analysis of telemetry data and system logs
  • Collaborating with Engineering and Project teams to perform production readiness assessments and ensure that proper controls and processes are in place
  • Supporting / executing production change management requests on behalf of the Digital Engineering teams
  • Evaluating and proposing tools and techniques to improve operational activities

Requirements include:



  • 5+ years of related work experience, preferably in SRE or DevOps-related fields
  • Strong troubleshooting, analytical, and problem-solving skills
  • Strong verbal and written communication skills
  • Experience in the administration and support of Digital Retail Platforms, e.g. Salesforce CC, Shopify, Magento, IBM WebSphere Commerce, etc.
  • Experience with monitoring, logging & telemetry tools like New Relic, Mpulse, Splunk, Nagios, SolarWinds, Prometheus, AWS Cloudwatch, Datadog, etc.
  • Experience with cloud infrastructure administration (i.e., AWS, GCP, Azure)
  • Basic understanding of Networking, Content Delivery Networks (CDN, e.g. Akamai, Cloudflare), and Saas solutions
  • Hands-on experience with scripting languages and in maintaining Automation frameworks (PowerShell, Python, Ruby, AWK, SED, Shell, etc.) to run health checks and self-healing capabilities for the platforms
  • Experience with automation and tools such as (but not limited to) GitHub Actions, Chef, Terraform, Ansible, etc.
  • Experience with Web/development technologies (i.e., JavaScript, Node.js, React, HTML, XML, CSS, REST)
  • Experience with ticketing and collaboration tools (i.e., JSM, Jira Work Management, ServiceNow)
  • 3+ years of SRE experience working on telemetry, observation, self-healing solutions, and platform automation
  • Participate in on-call rotations (PagerDuty/Opsgenie) and respond to incidents outside of regular hours

Benefits include:



  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision, and dental)
  • Amazing employee discount

About Saks Cloud Services


Join us in our mission to provide exceptional digital experiences for our customers

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