HR Operations Leader

21 hours ago

Cochin, Kerala, India beBeeHr Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

This is an exciting opportunity to lead HR operations for a key vertical/process. As Executive HR Business Partner, you will support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities
  • Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
  • Attrition Management: Maintain attrition at or below 5%.
  • Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance: Track training plan adherence for the assigned vertical/process.
  • Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
  • Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Qualifications
  • Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
  • Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.
About this Role

You will have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

We are looking for a highly skilled and experienced professional who can lead our HR operations and drive business results.

This role requires strong leadership skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

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