Customer Advocacy Specialist

3 weeks ago


Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

About Saaki Argus & Averil Consulting: A Leading Product Development Company

Role: Customer Success

Location: Chandler

Job Description:

Our company is seeking a skilled Customer Success Strategist to drive growth and satisfaction among our clients.

  1. Deliver exceptional onboarding experiences, guiding clients through the implementation process.
  2. Establish strong, long-lasting relationships with clients to understand their goals and challenges.
  3. Provide ongoing support and assistance to clients, addressing any inquiries or issues that may arise.
  4. Conduct regular check-ins with clients to assess satisfaction and gather valuable feedback.
  5. Collaborate with internal teams to advocate for client needs and drive product improvements.
  6. Identify opportunities to upsell or cross-sell additional products or services to existing clients.
  7. Develop and maintain a deep understanding of our products or services to effectively troubleshoot and provide solutions.
  8. Design and deliver training sessions or materials to educate clients on best practices and maximize their use of our offerings.

Requirements:

SQL Ticketing HRMS

Remote Work :

No



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