Dedicated Desktop Technical Expert

2 days ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 21,400 - ₹ 3,24,000
Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our organization.

The successful candidate will provide first-level technical support for desktops, laptops, and peripherals, troubleshoot and resolve issues related to Microsoft Outlook, and install, configure, and maintain Windows OS and basic software applications.

Key Responsibilities:

  • Troubleshooting: Provide technical support for desktops, laptops, and peripherals, including troubleshooting and resolving issues related to Microsoft Outlook.
  • System Maintenance: Install, configure, and maintain Windows OS and basic software applications.
  • Asset Management: Maintain asset records and ensure proper documentation of support tasks.
  • Communication: Provide remote or onsite support to end-users across departments and coordinate with other IT teams for escalations or network-related issues.

Required Skills and Qualifications:

  • Outlook Troubleshooting: Strong hands-on experience with Outlook troubleshooting.
  • Windows Configuration: Proficiency in Windows OS configuration & installation.
  • Ticketing Tools: Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Hardware/Network Troubleshooting: Basic understanding of hardware and network troubleshooting.
  • Communication and Interpersonal Skills: Good communication and interpersonal skills.

Eligibility Criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
  • Minimum 1.5 years of relevant desktop support experience.
  • Immediate or short notice joiners preferred.

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