
Drive Results as a Collection Leader
2 weeks ago
- Maintain team cohesion and adherence to work schedules.
- Provide detailed information on customer issues related to onboarding procedures.
- Audit teammate performance for areas of improvement.
- Train new joiners and team members as needed.
- Manage leave requests and track workload effectively.
- Assess staffing requirements based on workload demands.
- Prioritize conversion percentage above 4%.
- Evaluate daily call benchmarks of 400-450 calls.
- Ensure timely provision of detailed information to customers as per guidelines.
Required Skills:
- Team Leadership
- Customer Service Excellence
- Effective Communication
- Problem-Solving Strategies
- Training and Development
Benefits and Expectations:
We value teamwork, customer satisfaction, and continuous improvement. As a Collection Team Lead, you will play a crucial role in driving results and ensuring our team's success through exceptional leadership and service delivery.
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