Key Client Relationship Specialist

2 weeks ago

Ahmedabad, Gujarat, India beBeeAccount Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Key Account Manager

To excel in this role, you will be responsible for maintaining and nurturing strong relationships with our most valued clients.

As the primary point of contact, your main objective will be to maximize customer satisfaction, retention, and revenue growth by effectively understanding client needs and objectives.

  • Become familiar with clients' goals and objectives.
  • Coordinate all interactions between the client and internal teams.

Responsibilities:

Strategic Planning and Client Management
  • Develop strategic account plans for key clients based on thorough market research.
  • Identify opportunities to upsell or cross-sell products and services that align with client goals.
  • Collaborate with internal teams to ensure alignment with client objectives.
Effective Communication and Negotiation
  • Communicate the value proposition of our products and services to clients.
  • Negotiate contracts and agreements with clients while prioritizing their needs.
  • Address any issues raised by clients in a timely and effective manner.
Performance Tracking and Reporting
  • Monitor key account metrics such as revenue growth and client satisfaction.
  • Prepare regular reports on account performance using data analysis techniques.
  • Identify areas for improvement and implement strategies to enhance client relationships.
Market Analysis and Strategy Development
  • Stay informed about industry trends and competitor activities through continuous market research.
  • Use market insights to develop targeted campaigns that meet client needs.
  • Collaborate with the marketing team to develop and execute effective marketing strategies.

Requirements:

  • A degree in business administration or a related field is preferred.
  • Proven experience of 2-4+ years in a similar role.
  • Excellent communication and interpersonal skills are essential.
  • Strong negotiation and problem-solving abilities are required.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in CRM software and Microsoft Office suite.
  • Demonstrated ability to build strong client relationships and achieve sales targets.

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