Executive Leader

1 week ago

Nellore, Andhra Pradesh, India beBeeOperations Full time ₹ 7,00,000 - ₹ 10,10,000

Operations Management is a leadership role that requires hands-on execution, strong program management, and data-driven decision-making skills. As an Operations Manager, you will lead day-to-day execution across multiple teams, own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes.

Key Responsibilities:
  1. Team Leadership & Scheduling: Manage pods across various teams, create rosters, capacity plans, and shift coverage.
  2. Process & SOPs: Design, document, and enforce Standard Operating Procedures (SOPs) for each stage.
  3. Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  4. Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
  5. Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access.
  6. Quality & Compliance: Run QA checks on resumes, submissions, and communications.
  7. Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.
  8. Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  9. Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.
Required Skills & Qualifications:
  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments.
  • Strong program/project management, data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
Benefits:

As an Operations Manager, you will have the opportunity to work directly with leadership, lead multi-team operations with clear ownership and impact, and build scalable systems and playbooks for the next phase of expansion.

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