Executive Digital Workplace Leader

4 days ago

Nellore, Andhra Pradesh, India beBeeDigitalLeader Full time ₹ 1,44,96,000 - ₹ 2,17,89,600

Leadership Role:

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We are seeking an experienced leader to head the implementation and improvement of digital workplace technologies and services. The ideal candidate is a strategic thinker who can blend technical expertise with customer service skills.

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This role involves leading all aspects of end user computing, including desktop support, collaboration tools, and executive support across various functions.

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Key Responsibilities:

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  • Lead the global end user services strategy, aligning with business goals and IT transformation initiatives to enhance workforce productivity and user satisfaction.">
  • Oversee the management and continuous improvement of desktop support, collaboration tools, and VIP/executive support.">
  • Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation and AI-driven support solutions.">
  • Champion a user-first culture by continuously improving IT service delivery through proactive problem management and digital adoption strategies.">
  • Own the ITIL-aligned service lifecycle for end user services, including incident, request, knowledge, and change management.">
  • Lead and mentor a global team of IT professionals, fostering a culture of accountability and innovation.">
  • Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure end user environment.">
  • Manage large-scale hardware/software refresh cycles, licensing compliance, procurement, and vendor relationships.">
  • Define and track SLAs, KPIs, and user satisfaction metrics; use data insights to improve operational performance and strategic decisions.">
  • Provide white-glove support to executive leadership, ensuring exceptional responsiveness.">
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Requirements:

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  • Bachelors degree in information technology or related field; Masters degree or MBA is a strong plus.">
  • ITIL V4 Intermediate certification.">
  • Microsoft 365 Certified: Endpoint Administrator Associate certification.">
  • Microsoft Certified: Azure Fundamentals certification.">
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Desirable Skills:

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  • Strategic thinking with strong execution focus.">
  • Exceptional leadership and team development skills.">
  • Excellent communication, presentation, and stakeholder engagement.">
  • Strong analytical and operational problem-solving abilities.">

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