Senior Training Manager

Key Job Responsibilities

• Strategic Training Program Development: Design, plan, and execute comprehensive training programs ensuring alignment with long-term business objectives.
• Develop forward-thinking training initiatives keeping content updated with the latest industry trends.
• Oversee and refine training methodologies to enhance learning efficiency and outcomes.
• Accountable for specific location training activities & project quality
• Leadership & Team Development: Provide strong leadership by managing and mentoring team members guiding them to drive performance excellence within the training function.
• Foster a culture of continuous improvement ensuring trainers are well-equipped to meet organizational goals.
• Create a developmental roadmap for team members identifying leadership potential and promoting internal growth.

Quality Assurance & Process Improvement:

• Lead the implementation and evolution of quality management practices across training programs ensuring all programs are consistently aligned with organizational goals and quality standards.
• Continuously improve training frameworks based on performance analytics audits and feedback.
• Establish and monitor KPIs for training effectiveness ensuring outcomes are continuously improved through data-driven insights.

Cross-functional Collaboration & Stakeholder Management:

• Collaborate with senior management and cross-functional teams to align training strategies with broader business objectives.
• Act as the key liaison between the training department and leadership ensuring seamless communication of goals outcomes and challenges.

Performance Monitoring & Reporting:

• Develop and implement robust performance tracking mechanisms monitoring the effectiveness of training programs on a larger scale.
• Track key performance metrics providing comprehensive reports to senior management and stakeholders with actionable insights.
• Identify performance gaps at the organizational level devising strategic plans to address them.

Innovation in Training Methods:

• Drive the adoption of new training technologies and methodologies including e-learning platforms to enhance learning outcomes and reduce training time.
• Stay ahead of trends in learning and development introducing innovative approaches to improve engagement retention and skills application.

Essential Qualifications:

• Experience: 15+ years of experience in training operations process coaching or quality management with at least 5 years in a managerial or leadership role ideally within the industry.
• Industry Knowledge: Extensive expertise in industry coding systems.
• Leadership & Training Expertise: Advanced experience in leading mentoring and managing a team driving high performance and achieving training objectives.
• Advanced Problem-Solving: Exceptional ability to identify analyze and resolve complex training operational and process-related challenges at an organizational level.

Preferred Qualifications:

• Proven experience in a senior management role overseeing a team of managers trainers or quality leaders in a high-volume dynamic environment.

Key Competencies:

• Strategic Leadership: Ability to align training initiatives with company strategy executing high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs processes and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills leveraging data to drive improvements and measure training effectiveness.