Production Support Specialist
1 month ago
Job Summary
At Ares Management Corporation, we are seeking a highly skilled Production Support Generalist to join our team. This role will be responsible for administering and supporting our Windows Servers, SQL databases, and Network Infrastructure.
Key Responsibilities
- Monitor system, database, and application health to ensure high performance and maximum uptime.
- Administer and support enterprise infra monitoring tools and ticketing systems.
- Provide excellent verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
- Work in rotational shifts to support our 24x7 global IT environment and participate in on-call support during off-hours and weekends.
Requirements
- Bachelor's degree in Information Technology or Computer Science.
- 3+ years of experience working in a mid to large size firm supporting Datacenter systems.
- Hands-on experience with Servers, Storage, VMware, MSSQL Databases, Active Directory, Fileservers, Cisco routers, switches, Palo Alto firewalls, and Meraki APs.
- Proactive monitoring of IT Infra systems and resolving technical issues with SLAs.
- Ability to work independently in a rapidly growing environment.
- Strong command over communication and collaboration skills to work with global IT teams.
Reporting Relationships
Lead Engineer, Production Support
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