Training Manager
3 weeks ago
Description:
We are seeking a skilled Training Manager - Process Improvement Specialist to join our team at Firstsource. As a leading provider of customized Business Process Management (BPM) services, we are trusted custodians and long-term partners to over 100 leading brands across the US, the UK, India, and the Philippines. Our 'rightshore' delivery model offers solutions covering the entire customer lifecycle across various verticals, including Healthcare, Telecommunications & Media, and Banking, Financial Services, and Insurance.
As a Training Manager - Process Improvement Specialist, you will be responsible for developing and implementing training & development processes for all employees, including new recruits. This will involve effectively identifying training needs, designing training modules, and ensuring the delivery of training programs.
Key Responsibilities:
1. Develop and implement training & development processes for all employees.
2. Effectively identify training needs and design training modules.
3. Ensure the delivery of training programs and complete logistics management.
4. Manage relationships with vendors, including external trainers, training institutes, and e-learning companies.
5. Liaise with cross-functional teams to improve training output and effectiveness.
6. Periodically conduct reviews and track performance of trainers & QA.
7. Evaluate the effectiveness of training and identify re-training needs.
8. Conduct Train the Trainer Programs.
9. Identify and recruit AM's, trainers, training coordinators, and communication coaches.
10. Partner with clients to implement programs, evaluate training, and plan requirements.
Requirements:
* Graduate/Postgraduate with 5 – 8 years' experience in Training Management & improvements.
* Relevant experience in Training Management & improvements.
* Excellent communication & presentation skills.
* Planning and Execution skills.
* Ability to conceptualize and design content.
* Ability to proactively identify current and future needs of the Center.
* Good Interpersonal skills and analytical skills.
* Ability to manage Customer critical metric performance & process improvement.
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