
Bakery Operations Specialist
3 days ago
The Technical Support Officer plays a pivotal role in driving local sales and business growth initiatives. Serving as a technical expert and advisor, this position works closely with hotels, restaurants, and Quick Service Restaurants (QSRs) to develop innovative product applications that enhance operator efficiency.
This includes planning and executing product demonstrations, coaching, and training sales staff to showcase Pillsbury premixes portfolio benefits. Additionally, the Technical Support Officer provides culinary support, customizes cooking processes based on individual kitchen conditions, and manages data to deliver concise reports on results and status.
The role requires managing product troubleshooting, serving as a customer interface for technical queries, and evaluating new products to provide actionable feedback. Furthermore, the Technical Support Officer generates new application ideas to boost sales, collaborates with hotel management teams, and evaluates kitchen operations for potential improvements.
Key Responsibilities:
- Developing and implementing innovative product applications
- Culinary support and customized cooking process development
- Product demonstration and training for sales staff
- Managing product troubleshooting and customer inquiries
- Evaluating new products and providing feedback
- Generating new application ideas to increase sales
- Collaborating with hotel management teams
- Evaluating kitchen operations for potential improvements
Required Skills and Qualifications:
- Hotel Management degree
- Experience in bakery, confectionery, operations, product development, and kitchen management
- Excellent problem-solving and communication skills
- Good training abilities
Benefits of Working in This Role:
- Ongoing professional development opportunities
- Collaborative work environment
- Chance to work on diverse projects and improve kitchen operations
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