
Senior Client Relationship Manager
1 week ago
We are a forward-thinking communications consultancy that helps brands craft compelling narratives through strategic partnerships, innovative storytelling, and meticulous execution.
Our team works closely with businesses to develop and maintain strong reputations, create thought leadership, and deliver impactful campaigns across multiple channels.
We focus on creativity, agility, and measurable outcomes, committed to fostering meaningful connections between brands and their audiences.
Key Responsibilities:- Act as the primary point of contact for client requirements and queries, ensuring seamless communication and clarity.
- Understand client objectives and facilitate smooth collaboration with internal teams.
- Support the team in nurturing positive client relationships and driving growth.
- Assist in creating engaging content, including briefing notes, presentations, and one-pagers.
- Gather insights, case studies, and industry news to inform client deliverables.
- Contribute to thought-leadership and reputation management initiatives under guidance.
- Collaborate with internal teams (design, strategy, execution) to deliver high-quality outputs on time.
- Monitor progress, timelines, and ensure processes run efficiently.
- Provide operational support to the Unit Lead/Manager for client projects.
- Conduct research, competitor benchmarking, and trend tracking to identify opportunities.
- Stay up-to-date on industry and digital trends to capitalize on emerging communication opportunities.
- Identify small growth opportunities within existing accounts.
- Support the team in preparing pitches and proposals, highlighting our value proposition.
- Assist in crafting performance reports with clear insights and actionable learnings.
Qualifications & Experience:
- 2–3 years of experience in client servicing, communications, PR, or related fields.
- Strong communication and coordination skills.
- Excellent writing and presentation abilities.
- Awareness of digital media, influencers, and media landscapes.
- Proficiency in MS Office applications.
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