SLA Manager: Expertise in Agreement Coordination and Compliance

2 weeks ago


Gulbarga, Karnataka, India beBeeServiceLevelAgreement Full time ₹ 18,00,000 - ₹ 22,00,000

As a seasoned Service Level Agreement (SLA) professional, you will be responsible for the end-to-end management of SLAs. This includes coordinating issuance with project managers and stakeholders, managing signatures, and ensuring alignment with legal documents.

  • Coordinate SLA issuance with project teams and ensure seamless communication among stakeholders.
  • Manage SLA signatures and maintain accurate records.
  • Evaluate legal documents for compliance and escalate any issues that may impact project deliveries.
  • Develop and maintain Key Performance Indicators (KPIs) to measure SLA effectiveness.
  • Facilitate committee meetings to discuss SLA-related topics and drive decision-making.

For this role, we are seeking a candidate with:

  • A minimum of 10 years of relevant experience in SLA management.
  • Strong knowledge of legal documentation, data protection, and IT security principles.
  • A bachelor's degree or equivalent in a related field.


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