
Senior Team Manager
3 days ago
Job Title: Senior Team Manager
In this leadership role, you will oversee a team of agents to achieve daily targets and ensure high levels of customer satisfaction and service quality.
The ideal candidate will have excellent communication skills, experience in customer service, and knowledge of banking and anti-money laundering regulations.
Key responsibilities include managing key performance indicators (KPIs), service level agreements (SLAs), and operational efficiency while ensuring compliance with company policies and procedures.
You will work closely with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, and TL responsibilities.
Required Skills:
- Excellent communication and interpersonal skills
- Experience in customer service and team management
- Knowledge of banking and anti-money laundering regulations
- Ability to develop and implement strategies to reduce shrinkage and attrition rates
Benefits:
- Opportunity to work with a dynamic team
- Chance to develop leadership skills
- Professional growth and development opportunities
Other Responsibilities:
- Oversee KPIs, SLAs, and operational efficiency
- Ensure compliance with company policies and procedures
- Collaborate with other teams to resolve issues
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