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Technical Support Specialist
2 weeks ago
This role involves troubleshooting technical issues for Out of Band Dial lines that apply to EVPN, MRS, MDNS, MIS and AVTS networks.
- Troubleshoot technical problems including system performance issues, application errors, and connectivity problems
- Maintain accurate records of issues, resolutions, and user interactions in the help-desk ticketing system
- Collaborate with other service center professionals to restore services
- Diagnose and resolve technical problems
About this Role:
- We are seeking a highly motivated and organized individual to fill the position of Work Center Technician Support Specialist.
- The successful candidate will be responsible for providing technical support to end-users, troubleshooting technical issues and resolving customer complaints.
- The ideal candidate will have excellent communication skills, strong problem-solving abilities and a passion for technology.
Responsibilities:
- Take customer calls and provide accurate and satisfactory answers to their queries and concerns
- Diagnose and resolve technical problems
- Monitor system performance and alerts, addressing potential issues proactively
- De-escalate situations involving dissatisfied customers by offering assistance and support
- Guide callers through troubleshooting, navigating the company site or using products or services
- Ability to work, interact and communicate with internal and external customers
Requirements:
- Typically 1 year of experience in a help-desk or technical support role
- Strong understanding of computer systems, networks and software applications
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Superior organizational skills, able to manage multiple priorities simultaneously and execute quickly
Working Hours: 40 hours per week
Location: Bangalore, Karnataka, India
