Operational Change Agent

Senior Digital Transformation SpecialistWe are seeking a talented individual to join our digital transformation journey. This is a remote entry-level role for a curious and ambitious person who is passionate about new technology, AI, automation, and digital content creation.Key Responsibilities:Explore and test new technologies (AI, RPA, BPA, agents, and...

We are hiring Technical Support Agents to assist customers in troubleshooting and resolving technical issues. Success means resolving cases quickly, maintaining customer satisfaction, and following standard procedures.ResponsibilitiesRespond to customer inquiries via chat, email, and phone.Diagnose and troubleshoot software or hardware issues.Guide customers...

Key Responsibilities:Manage day-to-day operations of the voice process (inbound/outbound/tele-sales/customer support).Lead a team of supervisors, team leaders, and agents to meet performance KPIs & SLAs.Monitor call quality, customer satisfaction, and agent productivity.Implement strategies to enhance first-call resolution (FCR) and reduce average handling...

Job DescriptionThe Zendesk Administrator is a critical role responsible for the administrative management of Zendesk. This includes day-to-day configuration, support, and maintenance of our Zendesk instance.Collaborating closely with customer success teams, operations, and other key stakeholders, you will focus on continuously improving the platform to...

Job Title: B2B Counselor – Study in the UK Key Responsibilities:Build and maintain strong relationships with education agents, channel partners, and institutions.Promote UK universities and academic programs to B2B partners.Conduct training sessions and webinars for agents to educate them about UK study opportunities, visa processes, and admission...

Machine Learning Solutions SpecialistWhat you'll do:Design and implement data-driven solutions for manufacturing customers using cutting-edge technology and integration with ERP systems.Build translation layers and adapters to convert customer data pipelines into common schemas that our agents can work with.Monitor agent performance and create impact reports...

Job Title:Business Transformation LeadRole Overview:A highly experienced Business Transformation professional is sought to drive strategic initiatives across Health, Wealth, and Career businesses.Responsibilities:Lead complex international programs and projects to deliver key strategic objectives.Collaborate with senior stakeholders for effective buy-in and...

Key Responsibilities:Lead and manage the ocean freight operations for FCL, LCL, and consolidation projects.Develop and implement pricing strategies, negotiate rates with shipping lines, and build strong business relationships with co-loaders and overseas agents.Oversee all aspects of import shipment handling, from pre-alerts to customs clearance and...

Job Overview">This role involves overseeing the efficient delivery of cargo to customers while ensuring compliance with relevant regulations and industry standards.">The ideal candidate will have strong organizational skills, excellent communication abilities, and a talent for problem-solving. They will be responsible for managing resources effectively,...

Job Title: Senior OfficerGather, validate and document user requirements for SAP enhancements and reports.Provide functional support in SAP SD, PP, MM modules with knowledge of QM and FICO integration points.Ensure effective handling of SAP Change Requests from requirement gathering to deployment.Support SAP Master Data Management uploads with accuracy and...