
Operations Manager
6 days ago
Key Responsibilities:
- Manage day-to-day operations of the voice process (inbound/outbound/tele-sales/customer support).
- Lead a team of supervisors, team leaders, and agents to meet performance KPIs & SLAs.
- Monitor call quality, customer satisfaction, and agent productivity.
- Implement strategies to enhance first-call resolution (FCR) and reduce average handling time (AHT).
- Drive training and development initiatives to improve communication and service delivery.
- Handle escalations and ensure timely resolution of customer concerns.
- Work closely with clients/stakeholders to ensure alignment on process requirements.
- Prepare MIS reports and share performance insights with management.
- Implement process improvements to enhance efficiency and customer experience.
- Ensure compliance with company policies, quality standards, and data security protocols.
Requirements:
- Graduate/Postgraduate in any discipline.
- 4–8 years of experience in BPO/call center, with at least 2 years in a managerial/supervisory role.
- Strong expertise in voice process management (domestic/international).
- Excellent communication, coaching, and people management skills.
- Hands-on experience with call center technologies, dialers, and reporting tools.
- Ability to manage performance metrics like AHT, CSAT, FCR, and attrition.
- Willingness to work in rotational shifts (including night shifts, if required).
What We Offer:
- Attractive salary package + performance-based incentives.
- Fast-paced career growth opportunities.
- Training & development programs for professional enhancement.
- Exposure to global/domestic client processes.
-
Operational Manager
4 days ago
Alwar, Rajasthan, India beBeeAdministrative Full time ₹ 1,80,000 - ₹ 2,40,000Job Title: Operational ManagerWe are seeking a highly organized and proactive Operational Manager to oversee day-to-day administrative tasks, support HR and finance operations, and contribute to social media and marketing activities.Key Responsibilities:Manage office administration tasks, including records, documentation, and filing systems.Coordinate with...
-
Operations Manager
4 days ago
Alwar, Rajasthan, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000Director of OperationsA high-profile position that involves overseeing and optimizing the day-to-day activities of the corporate office.This includes managing various departments such as Administration, Human Resources, Finance, Sales Support, Procurement, and Projects.The successful candidate will be responsible for supervising administrative processes...
-
Operations Manager
4 weeks ago
Alwar, Rajasthan, India CareStack - Dental Practice Management Full timeOperations Manager – Product Support(Aeka)Responsibilities● Lead a 20+ member team managing implementations across the US, UK, and AUSregions.● Oversee the full lifecycle of Aeka implementation projects, including planning, resourceallocation, execution, and post "Go live" support● Manage and monitor end to end image migration efforts from legacy...
-
Operations Manager
3 days ago
Alwar, Rajasthan, India beBeeManager Full time ₹ 1,50,00,000 - ₹ 2,50,00,000About UsOur company is a leading provider of home renovation services in Asia.We use technology to make it easy for homeowners to renovate their homes from design to completion.Our platform brings together designers, brands, manufacturers, and contractors to provide a one-stop solution for homeowners.With a community of satisfied customers and interior...
-
Senior Operations Manager
1 day ago
Alwar, Rajasthan, India beBeeOperations Full time ₹ 40,00,000Job Summary:Talasha is seeking a seasoned leader to oversee the end-to-end operations of its quick service app in Alwar, India.As City Operations Head, you will be responsible for leading city-wide operations, managing ground staff, and optimizing delivery networks to ensure seamless customer experiences.Lead city-wide operations to enable on-time delivery...
-
Office Operations Manager
2 days ago
Alwar, Rajasthan, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000As a key team member in operations management, you will play a pivotal role in overseeing day-to-day office activities. This position requires strong organizational skills, effective vendor communication, and the ability to provide support to employees and leadership in maintaining efficiency across the workplace.Key Responsibilities:Infrastructure &...
-
Nautical Operations Manager
5 days ago
Alwar, Rajasthan, India beBeeMarine Full time US$ 80,000 - US$ 1,20,000Senior Technical Superintendent Job OverviewThis position oversees the technical and operational performance of multiple vessels, ensuring safe and efficient operations, routine maintenance, and compliance with international marine requirements.Key Responsibilities:Technical management and operationsCompliance with Health, Safety, and Environment...
-
Operations Manager
3 days ago
Alwar, Rajasthan, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000Group Business Operations LeadThe role of the Group Business Operations Lead is a vital part of our organization's success. The successful candidate will be responsible for leading a team of operations professionals to process new business and end-to-end policy servicing for group business.Key Responsibilities:Coordinate with sales and actuarial teams to...
-
Culinary Operations Manager
3 days ago
Alwar, Rajasthan, India beBeeCulinary Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Culinary Operations Manager\We are seeking an experienced Culinary Operations Manager to oversee the daily operations of our bakery kitchen.\The ideal candidate will have a strong background in baking and pastry arts, with experience in managing a team of chefs and cooks. They will be responsible for planning and executing menu items, ensuring...
-
Store Operations Manager
3 days ago
Alwar, Rajasthan, India beBeeRetail Full time ₹ 7,50,000 - ₹ 10,00,000We are seeking an experienced Retail Store Manager to support daily operations of our retail outlet, manage sales and customer experience, supervise inventory and merchandising, and oversee additional services like home deliveries and spa operations.Key ResponsibilitiesCustomer & Sales ManagementDeliver exceptional customer service by ensuring a seamless...