Retail Store Manager

4 weeks ago

Alwar, Rajasthan, India Reliance Retail Full time

Job Summary We are seeking a highly motivated and experienced Retail Store Operations Manager to lead daily store operations ensure outstanding customer experience drive store profitability and implement best practices across store teams The ideal candidate should have strong leadership operational and people management skills within a retail environment Key Responsibilities 1 Store Operations Management Oversee day-to-day operations of the retail store s ensuring seamless execution and adherence to SOPs Monitor and manage store KPIs including sales shrinkage footfall conversion ATV Average Transaction Value and UPT Units Per Transaction Ensure effective stock management replenishment and visual merchandising as per brand guidelines 2 Team Leadership Performance Management Lead train and motivate store staff to achieve performance and customer service goals Drive accountability and performance through regular reviews coaching and feedback sessions Create a culture of excellence and continuous improvement within the team 3 Customer Experience Relationship Management Ensure the highest levels of customer satisfaction through staff training and process improvement Handle escalated customer issues and ensure timely resolution Implement CRM initiatives and loyalty program strategies effectively 4 Compliance Standards Ensure compliance with company policies health safety regulations and statutory requirements Audit stores regularly to ensure standards in cleanliness merchandising and operational readiness 5 Reporting Analytics Analyze sales trends inventory health and customer feedback to propose actionable improvements Prepare daily weekly and monthly performance reports and present them to management Key Requirements Experience Minimum 58 years in retail store operations with at least 2 years in a leadership managerial role Education Bachelor s degree in Business Administration Retail Management or related field MBA is a plus Skills Strong leadership and team-building capabilities Excellent communication and interpersonal skills Proficient in POS systems MS Excel and retail management software Analytical mindset with a data-driven approach to problem-solving Ability to work in a fast-paced customer-centric environment

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