Technical Customer Solutions Specialist

2 weeks ago


Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

We are seeking a highly skilled Senior Technical Support Engineer to join our organization.

Job Overview:

The successful candidate will be responsible for providing technical support to our enterprise customers, working closely with them to resolve complex issues and improve their overall experience.

  • Handle customer inquiries and provide timely and effective resolutions.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Develop and maintain in-depth knowledge of our products and services to effectively communicate with customers.
  • Stay up-to-date with industry trends and technologies to ensure the best possible support is provided to our customers.

Required Skills and Qualifications:

  • 4+ years of experience in technical support or a related field.
  • Strong background in Linux (various distributions) and Windows Server environments.
  • Experience in Networking, Security, and Certificate Management platforms.
  • Knowledge of shell scripting or Python for automation and troubleshooting.
  • Experience in Cloud environments such as AWS and Azure.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Desirable Skills:

  • Devops CI/CD pipeline experience.
  • Supporting/troubleshooting java developed applications/products.

Benefits:

We offer a competitive salary, health insurance, 401(k) matching, and generous paid time off. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you



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