Center Manager

1 month ago


Patna, Bihar, India Reinforcement Consultants Full time
Key Administrative Responsibilities

As a Center Manager, you will be responsible for ensuring adherence to standard operating procedures and driving ownership value.

  • SOP Compliance: Ensure that standards are met and maintained at all times.
  • Budget Management: Oversee achievement of budgeted sales targets and provide timely advice to the team to review strategies and close sales effectively.
  • Events and Promotions: Review events and promotions planned with the Zonal head and Corporate approval, and ensure that local ads are released and unique packages are formulated to match various budgets.
  • Data Analysis: Collate and analyze data on Centre level Marketing initiative / feedback and send it to the Head Marketing, Corporate and Regional VP Operations.
  • Marketing Initiatives: Promote WOL, family card or any other promotional programs / schemes launched by the corporate.
  • Monitoring and Reporting: Monitor SMS data / Call Centre escalated queries / Alive Chat mails or any other marketing activities promoted by the marketing department at the corporate.
  • Financial Management: Oversee monthly budget of the centre & team operations to bring down non-essential overhead costs without impacting quality of service.
  • Capacity Optimization: Monitor the effectiveness of yield/capacities in the centers and systems to ensure revenues are maximized and provide feedback to senior management.
  • Staff Management: Oversee duty roster & identify staff capable of multitasking and send them for respective trainings for upgradation.
  • Staff Meetings: Conduct monthly/Dailly staff meetings to help settle personnel grievances through a rational & open meeting or use personal discretion to intervene directly.
  • Reporting and Communication: Provide ongoing information and status reports to Regional Operations Head / Senior management team in the corporate on financial and operational performance of center(s).
  • Client Management: Oversee management & maintenance of all client records, attendance record, MIS reports, security arrangements, inventory control, compliance to all statutory obligations such as PF, ESIC, Bonus etc..
  • Center Inspection: Conduct regular checks at the center to ensure consumption of products as per SOP and services executed at the centers and FIFO policy is being adhered to for product consumption / retail chain.
  • Professional Development: Constantly upgrade oneself so as to achieve the progression level as per the multitasking / up gradation planner.


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